The role of strength training instructor
- When you're wearing your instructor vest, your primary role is to be a role model.
- What matters most isn't what you do, but HOW you do it!
Factors you need to be aware of and monitor while working:
- Communication (verbal and nonverbal)
- Atmosphere
- Positive attitude
- High energy level (one-way/two-way)
- Information you should provide to your customer
- Emotions (positive and negative)
- Potential conflicts at the gym or during workouts
- Motivation
- Goal
- Feedback
Your behavior when interacting with a customer:
- Believe in yourself
- Just relax
- Lead by example
- Listen to your customer
- Maintain a high level of service
- Maintain high quality
- Take care of your customer
- Make an effort to stay in touch with your customers
The importance of body language and first impressions:
- You have between 20 seconds and 2 minutes to make a positive or negative impression on your customer:
- 7% Words
- 38% Vote
- 55% Visual
- More than 90% of the overall impression is therefore determined by your body language and your voice
- Important things to keep in mind when meeting with your client:
- Good posture
- Make eye contact
- Laugh
- Show respect
- Give him/her your full attention
Things to keep in mind:
- Build a good relationship with your employer
- Build strong relationships with your colleagues
- Respect confidentiality
- Avoid going beyond your level of understanding (people with special needs)
- Strive to continually develop your skills